General Terms and Conditions of Sale for Language Courses and Services & Internal Regulations of the French Institute in Jordan – 2025
- Mustafa AL-FARAJI
- Sep 21
- 11 min read
These Terms and Conditions define the contractual relationship between the customer and the French Institute in Jordan (IFJ). They outline the key elements of course registration, service delivery, and the obligations of all parties, as well as how these relate to the Institute’s internal policies, which all users and participants are expected to follow.
The Internal Regulations, which form an integral part of these Terms and Conditions, govern the day-to-day functioning of the Institute and set the framework for interactions among its various stakeholders. They include operational guidelines such as entry and exit procedures, student movement within the premises, and the conduct expected from all individuals on campus. They also define how rights and responsibilities are applied within the IFJ.
By submitting a registration request, the student confirms that they have read, understood, and accepted both the Terms and Conditions and the Internal Regulations.
Article 1 – Application
These General Terms and Conditions, along with the Internal Regulations, apply to all services provided by the French Institute in Jordan. This includes group and individual language courses—whether paid for directly by the learner or by a third party—as well as any related or supplementary services connected to teaching activities.
By completing the registration process, the learner—and, in the case of minors, their legal guardians—fully and unconditionally agree to these Terms and Conditions.
Article 2 – Terms of payment
The French Institute in Jordan accepts payments by credit card, cash, cheque, or secure payment link.Bank transfers are also accepted—either to the Institute’s euro account or its local account with Arab Bank. If a bank transfer results in charges to the IFJ, the Institute reserves the right to request reimbursement of those fees from the customer.
For standard course sessions, exam registrations, and participation in cultural or educational activities, payment plans or instalments are not available. Payment must be made in full and without delay. Partial payments will not be accepted.
Courses cannot be reserved in advance. Only pre-registration accompanied by full payment guarantees a place.
For services ordered by entities, organizations, or companies (as opposed to individuals), post-service payment may be authorized.
Article 3 – Admission Requirements
Language courses at the French Institute in Jordan are structured in accordance with the Common European Framework of Reference for Languages (CEFR).
Each class is limited to a maximum of 14 students. A minimum of five enrolled students is required for a class to open. If this minimum is not met by the end of the registration period, the IFJ reserves the right to cancel the class.
In such cases, the IFJ commits to one of the following options:
Reassigning the student to another suitable class;
Postponing the enrolment to the next available session;
Or, if neither option is suitable to the student, offering a full refund of fees.
Course postponements are issued as non-transferable credit notes, valid for a period of 12 months only. These credit notes are processed by the regional accounting agency. After this 12-month period, the IFJ reserves the right to cancel the credit note, and no refund will be issued.
The credit note may be used for the following services: regular courses, tailor-made courses, summer camps, workshops, or access to the media library.
If a class session is postponed, the IFJ will notify students at least two hours in advance by email via the Arc en Ciel (AEC) platform. A new date will be proposed in coordination with the group.
A certificate of attendance may be issued upon written request.
Any request by a student to change groups must be submitted as early as possible and is subject to approval by the IFJ Course Department:
Before the end of the first week for intensive courses;
Before the end of the second week for regular courses.
The IFJ reserves the right to refuse enrollment or access to services, including French courses, without obligation to justify the decision. This may be based on prior violations of the Internal Regulations or a history of poor attendance, without limitation to specific incidents.
During the month of Ramadan, the IFJ reserves the right to modify the evening class schedule.
Article 4 – Registration Conditions and Fees
FeesCourse and service fees are available at the IFJ reception, on the official website (ifjordan.com), by email (info@ifjordan.com), or by phone (+962789566622).Fees may vary throughout the year.A student’s place in a course is only confirmed once full payment of the registration fees has been received in a single payment.No student will be admitted to a course without confirmation of payment.
Payment
It is the student’s responsibility to verify the accuracy of all course-related information—including level, schedule, dates, and classroom—as indicated on their payment receipt and in their student account on the AEC platform after payment confirmation.
Courses are open to students aged 6 and above, subject to availability.
The student’s language level is determined by a mandatory placement test, which must be completed in the following cases:
For new registrants who are not beginners;
For students who have interrupted their studies at the IFJ for more than six months.
Successful completion of the placement test entitles the student to a 10 JOD discount on the standard course rate (this discount does not apply to already reduced rates, such as those for students, LFIA members, organizations, or early-bird registrations).
The placement test fee is non-refundable, even if the course is canceled by the IFJ due to insufficient enrollment, as the test is considered to have provided the student with an accurate assessment of their level.
Students are not permitted to select their course level or instructor.
Course registrations are personal and non-transferable under any circumstances.
Discounts
Students may benefit from preferential rates, excluding the standard rate, under the following conditions:
Having completed a placement test corresponding to the granted session (discount applies only to the standard rate);
Re-enrolling within one of the last two sessions;
Being the second sibling enrolled;
Rates for organizations, partners, and embassies;
Student discounts;
Early-bird enrollment or re-enrollment at a reduced student rate.
All applicable rates are listed in the official French Institute in Jordan price list.
A certificate of attendance may be issued upon request within six months of the session’s end. Requests made after this period cannot be guaranteed.
Article 5 – Refunds and Postponements
Examinations and Certifications
Examination fees are non-refundable under any circumstances, including absence, withdrawal, or inability to attend the exam. Registration for examinations cannot be postponed.
Refunds or postponements may be considered only in the following situations:
If the IFJ cancels the course or modifies its schedule in a way that prevents the student from attending, as outlined in Article 6;
In cases of a clearly identifiable error in level placement, for which reassignment is not possible, and this applies only up to and including the third course.
Refunds will not be granted in the following cases:
Exclusion due to disciplinary reasons;
Placement test fees
Purchase of textbooks.
Supporting documents
In all cases outlined in Sections 5-A and 5-B, refunds are subject to the submission of appropriate supporting documentation.
Article 6 – Modification or Cancellation of Language Courses
The IFJ reserves the right to cancel or reschedule any course, including changes to the date, time, or instructor, without the obligation to provide a reason. Such changes may occur due to staff availability, instructor scheduling, or other legitimate circumstances.
Article 7 – Insurance and Liability
A. The IFJ maintains insurance coverage, including civil liability, for the normal use of its services. “Normal use” refers to activities conducted during the hours and under the conditions specified in the internal regulations or those reasonably related to the services provided.
B. Students’ personal belongings, furniture, vehicles, and valuables are not covered by IFJ insurance against theft, loss, or damage, regardless of the cause. It is the responsibility of the student or their legal guardians to obtain any insurance they consider necessary to protect their personal property.
Article 8 – Use of Image
The IFJ may photograph or film learners for the purpose of developing educational materials, unless a written objection is submitted by adult learners or, in the case of minors, their legal guardians. Such written notice must be provided within five days of registration and submitted either in person to the Language Centre at the French Institute in Jordan or via email at cours@ifjordan.com.
Article 9 – Organization of Classes and C=Examinations
Identification and Commencement of Classes/Examinations
Learners are required to have their textbook (if applicable) and a notebook with them at all times.
must present all necessary documents for identification and enrollment verification.
Punctuality and attendance
Sanctions will be imposed after a learner accumulates three late arrivals within a session.
As an educational institution, the IFJ does not permit minors to be on or near the premises more than 30 minutes before or after their scheduled classes, except when using the media library in accordance with its regulations. Outside of class hours, minors remain the sole responsibility of their parents or legal guardians.
The IFJ monitors attendance of minor learners every three weeks. Upon two unjustified absences, the administration will notify the parents or legal guardians and take the necessary measure.
Article 10 – Sanctions for Minor Students
The teacher may report serious incidents or repeated issues to the academic supervisor. The learner will then be summoned to receive a warning, and their legal guardians will be informed.
A second warning for a similar issue may be issued; following this, the learner will face permanent exclusion.
When necessary, the head teacher or principal may summon parents directly, without involving the teacher. The warning serves as a prerequisite to expulsion, which will be enforced upon the next offense.
Disciplinary exclusion takes effect immediately. A learner who has been excluded is prohibited from enrolling in language courses or examinations for a period of one year.
Article 11 – Resolution
If an adult student fails to fulfill one or more of their obligations under this agreement, especially in the case of a breach of the IFJ’s internal regulations, the IFJ may automatically terminate the student’s enrolment. This termination will take effect fifteen days after a formal notice—sent by letter or email to the student—has been issued, indicating the intention to enforce this clause and remains unaddressed.
The IFJ will retain all payments made for courses or services not used due to the early termination.
Article 12 – Intellectual property – Confidentiality
All course materials, equipment, and related documents or content provided to students during the courses remain the exclusive property of the IFJ, which retains full ownership of the associated intellectual property rights. These items must be returned to the IFJ upon request.
Likewise, students are required to maintain strict confidentiality and must not disclose any information, data, formulas, or concepts belonging to the IFJ that are shared with them in any form—whether written, oral, electronic, magnetic, or digital—throughout the duration of the course or service. This confidentiality obligation continues for a period of three years following the conclusion of the relevant course or service agreement.
Article 13 – Cancellation period (online sales only)
In accordance with Article L.121-20-12 of the French Consumer Code, customers who register online have a 14-working-day period to cancel their registration without providing any reason or incurring penalties. This cancellation period starts from the moment the customer accepts these General Terms and Conditions of Sale.
Any cancellation made within this period will be fully refunded within 14 days of the cancellation request.
If the customer has already started using the services before cancelling, they will be responsible for paying for the portion of the service they have received.
Students wishing to cancel must notify the IFJ as soon as possible by email at: cours@ifjordan.com.
When a student exercises their right of withdrawal as specified in this article, the registration or pre-registration certificate issued by the IFJ becomes immediately void. The IFJ accepts no liability for any loss of benefits the student may suffer as a result of holding or presenting this certificate.
Please note that no withdrawal period applies to purchases made in person at the Registration Office.
In accordance with Article L.121-21-8 of the Consumer Code, the student expressly waives their right of withdrawal if the services outlined in the contract have been fully performed by the IFJ before the withdrawal period has expired.
Article 14 – Protection of Personal Data
By registering, the student acknowledges and consents to the IFJ collecting, processing, and using their personal data solely for the purpose of providing its services, fully complying with applicable French and European data protection laws. All information is kept strictly confidential and used exclusively by the IFJ for service-related purposes. Personal data will be retained for a period of two (2) years following the conclusion of the services.
In accordance with relevant regulations, the student has the right to access, correct, delete, and transfer their personal data, as well as to request restrictions or object to its processing. The student may also file a complaint with a supervisory authority and provide instructions regarding the handling of their data. These rights can be exercised by contacting the IFJ directly via email or telephone.
No personal data is shared with third parties or transferred outside the country.
Article 15 – Force Majeure
Any circumstance beyond the control of either party that prevents the proper fulfillment of contractual obligations shall be considered a valid ground for exemption and will result in the suspension of those obligations.
The party invoking such circumstances must promptly inform the other party of both the occurrence and the resolution of the event.
Force Majeure refers to any event or situation that is irresistible, external, unforeseeable, unavoidable, and beyond the control of the contracting parties, which cannot be prevented despite all reasonable efforts. In addition to those recognized by French courts, this explicitly includes events such as complete disruption of transportation networks, earthquakes, fires, storms, floods, lightning, war, and interruptions of telecommunications services.
Both parties shall consult to evaluate the impact of the event and agree on how to proceed with the contract. If the Force Majeure event persists for more than three months, the affected party may terminate these General Terms and Conditions.
Article 16 – Academic Supervision
Instructor changes cannot be made upon request.
That said, we strongly encourage students to share any feedback, concerns, or experiences at any point during the course.All comments will be carefully reviewed by the IFJ Course Administration Team.
IFJ Code of Conduct
Dear Visitors,
We are delighted to welcome you to the French Institute of Jordan and wish you a pleasant experience during your time at our facility.
This Code of Conduct applies to all visitors of the French Institute. By entering our premises, you agree to abide by the rules governing our establishment, including all safety protocols designed to protect the building and its occupants. Any violation of these rules may result in a permanent ban from accessing the facility.
Entry and Visit
Access to the French Institute is free and open to all.
Children under 12 years old must be accompanied by an adult during registration periods.
Security personnel are available to assist with access and door entry.
All bags and personal belongings are subject to inspection before entering the premises. You may be required to present the contents of your belongings both upon entry and exit, as is standard throughout the Institute. Security staff have the authority to deny entry to any visitor who refuses to comply with this procedure.
For safety reasons, the Institute’s premises are under video surveillance, and certain areas are strictly off-limits to the public. Visitors are expected to comply fully with these restrictions.
When visitor numbers exceed safe capacity, entry to the Institute may be temporarily suspended to maintain the maximum allowed occupancy.
Stairways and emergency exits must remain clear at all times to ensure safe evacuation if needed. In the event of an emergency (alarm, evacuation), visitors are required to follow the instructions of Institute staff calmly and without delay.
Opening Hours
The French Institute of Jordan welcomes you from Saturday to Thursday, 9:00 AM to 9:00 PM.
Media Library: Saturday to Wednesday, 12:00 PM to 6:00 PM
Course Services: Sunday to Thursday, 11:00 AM to 5:00 PM
Cultural Services: Sunday to Thursday, 10:00 AM to 4:00 PM
Telephone Service: Saturday to Thursday, 12:00 PM to 5:00 PM
The Institute reserves the right to adjust the opening hours of its facilities based on programming or special events. In the event of any exceptional closures, visitors will be promptly informed via our social media channels.
Personal Belongings
Large items must be left outside the premises. In case of doubt, security personnel have the authority to make the final decision. The Institute accepts no responsibility for the loss or damage of personal belongings.
Behavior Within the Institute
Smoking is strictly prohibited anywhere on the premises of the French Institute of Jordan.
Visitors are expected to dress appropriately and conduct themselves with the utmost respect towards all staff members.
Minors wearing inappropriate attire may be denied access to classrooms. In the event of repeated offenses, a formal warning will be issued.
Mutual respect among teachers, permanent staff, and learners is a fundamental principle of community life at the Institute. Any form of violence, intolerance, or disrespect will be dealt with promptly and firmly.
Visitors are responsible for any damage they may cause.
Parents or legal guardians must ensure that children or adolescents under their supervision comply fully with these rules.
5. Use of Audiovisual Equipment and Mobile Phones
Audiovisual equipment may be used on the Institute’s premises strictly for private purposes. Any other use requires prior authorization from the Institute’s management.
Mobile phone use is permitted in the hallways, provided it does not disturb others. Phone calls are strictly prohibited inside the media library.
The use of mobile phones is completely forbidden during classes.
Failure to comply with these regulations may result in immediate expulsion from the Institute and, where applicable, legal action.
Entry to the Institute constitutes acceptance of these rules.
Comments